Account Representative

Various Full Time

About UES

We are growing!! UES is a minority owned business that provides the highest level of quality services to regulated industries like Utility and Telecom. Our key focuses are safety, efficiency, transparency and inclusiveness and we strive to deliver cost effective results every day.

Job Description:

To support our growth, we are currently seeking an Account Representative to support the service we provide to our regulated industry clients. This role is key to the success of residential or commercial market-based programs with participating contractor networks.  This field/remote based role is part of a broad team of subject matter experts who work directly with all aspects of supply chain; contractors, distributors, builders and suppliers.

Key Responsibilities:

  • Provide technical support with key market actors in the HVAC, Insulation, Windows, Remodelers, General Contractors, distributors, retailers, trade associations, home inspectors, public officials, public interest groups, and consumers and other interested parties to maximize program participation.

  • Build a pipeline of program participants by conducting outreach to recruit and educate key stakeholders.  Outreach will include group presentations, individual meetings, and telephone outreach and e-mail communications.

  • Prepare and deliver technical presentations to key stakeholder groups on best practices related to tools, equipment and quality installation practices.

  • Gather field intelligence from key stakeholders and use this information to inform our outreach and delivery strategies.

  • Participate in various weekday and weekend customer outreach activities as needed. Weekend and after-hour Program support is required

  • Maintain program records and program participation requirements by updating account information

  • Support all aspects of customer and trade ally inquiries and broad engagement, resolving product and service problems and assisting with application submission and helping resolve application issues as needed

Basic Qualifications

  • High School Diploma or Equivalent/Associates Degree Preferred

  • 3+ years of customer service experience

  • Knowledge of residential/commercial HVAC and building science systems

Preferred Skills/Experience:

  • Bachelor’s degree

  • Familiarity with inside/outside sales team structures

  • Experience working on energy efficiency programs, with specific expertise in residential, commercial, industrial, and government energy issues.

Professional Skills:

  • Ability to multi-task in a fast-paced environment.

  • Outstanding analytical, writing, and communication skills and excellent interpersonal and self-motivation skills.

  • Ability to work effectively with all internal team members, as well as outside clients and vendors

  • Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions

  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude