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Saleforce Business Analyst

Chicago, IL

About UES

We are growing!! UES is a minority owned business that provides the highest level of quality services to regulated industries like Utility and Telecom. Our key focuses are safety, efficiency, transparency and inclusiveness and we strive to deliver cost effective results every day.

Job Description:

To support our growth, we are currently seeking an Business Analyst to support large Utility Energy Efficiency Programs.  The Business Analyst role is to elicit, analyze, specify, and validate the business needs for various projects within the agile scrum methodology. This includes interviewing stakeholders/sponsors and compiling user stories to convey to project teams throughout the software and data lifecycle. This Business Analyst will also apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications. They will constantly assess user requirements to communicate to development teams throughout the software lifecycle, plan and schedule projects for roll-out consistent with strategic vision and goals, and evaluate project effectiveness on a retrospective, concurrent, and prospective basis.

Key Responsibilities:

  • Maintain and further develop Salesforce based field services management platform.​

  • User and license management including new user setup/deactivation, roles, profiles, permissions, public groups​.

  • Respond to support tickets​.

  • Identify and gather requirements from users and stakeholders​.

  • Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports​.

  • Monitor user adoption, conduct user training and create training materials.​

  • Manage and oversee daily/weekly data transfers using API protocols.

  • Manage measure libraries and data catalogs as well as establishing and updating data mapping configurations.

  • Facilitate collaborative conversations with stakeholders and IT colleagues to understand business needs and propose technical solutions.

  • Produce timely and quality products, including specifications, process flows, mock-ups and wireframes.


  • Bachelor’s Degree,

  • 4+ years of experience in a Business Analyst or related role.

  • 6+ years of overall IT experience with significant software development skills.

  • Impeccable verbal and written communication skills

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