The QA/QC role aligns internal and external quality processes and systems and ensures we are exceeding the client expectations. This role  works with the client to review QA/QC findings, implement solutions, and drive continuous improvement and best practices in quality processes

Key Responsibilities:

• Support field and desk quality assurance and quality control processes including the selection and review of assignments and tracking performance against key metrics.

• Regularly review program findings to leverage best practices and continuous improvement to implement long term solutions.

• Support the process of regularly reviewing and updating critical program documentation and process manuals include field verification guides and forms.

• Work as part of a cross functional team and regularly meet with client and other key stakeholders to ensure best practices and continuous improvement initiatives are aligned on and implemented effectively.

• Leads training for program management and internal business partners when processes, manuals, or systems get updated.

• Conducts process flow audits to identify where improvements can be made to strengthen the outputs and findings or QC processes.

Basic Qualifications