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Dispatch and Logistics Coordinator

Chicago IL

About UES

We are growing!! UES is a minority owned business that provides the highest level of quality services to regulated industries like Utility and Telecom. Our key focuses are safety, efficiency, transparency and inclusiveness and we strive to deliver cost effective results every day.

Job Description:

To support our growth, we are currently seeking a Dispatcher and Field Logistics Coordinator. This role will contribute to the delivery of high-volume field services for utility programs using sophisticated field service management systems.  This role will work across all levels of program management and field staff.  You will have an opportunity to apply your experience and knowledge, and work with experts and clients while building on your professional skills

Key Responsibilities:

  • Perform Salesforce Field Service dispatching to ensure all cases are being dispatched properly and in a timely manner​.

  • Dispatch service calls to Service Technicians to perform service and/or resolve customer issues in the field​.

  • Assess the logistic aspects of technicians, customers, and their locations, in each territory​.

  • Provide exceptional customer service level commitments for response times, product knowledge, and problem resolution or escalation​.

  • Run and leverage Service Solutions staffing and service reports

  • Proficiently utilize Microsoft Outlook, Salesforce, Field Service Lightning ​

  • Manage dispatching of UES Technicians and monitor progress of in-field activities using UES’ field services platform;     

  • Manage the daily schedules of technicians to ensure all appointments are met and completed on-time; 

  • Assist Field Service team to meet baseline measurements and Key Performance Indicators, including safety requirements;  

  • Communicate about and manager emergency calls to ensure rapid resolution times using available resources.  

  • Directly interact with customers to handle schedules, reschedules, cancellations and additional follow-up requirements.    

  • Create and maintain accurate documentation of all processes within this role;  

  • Perform standard workflow activities including database entry, audits, and data export preparations.  

  • Support the management of the UES vehicle fleet including maintenance, services, fueling services.

  • Monitor inventory levels of equipment needed for field work to track returns, broken, order vs received discrepancies, and technician in and out distributions.  


  • Associates degree or equivalent work experience  

  • Strong MS 365 Office skills, especially Excel, Word and PowerPoint  

  • Proficiency in logistics database workflows and use. Salesforce Field Service experience preferred. 

  • Experience in logistics management managing field services technicians

  • Ability to manage multiple deliverables and communicate on deadlines  

  • Can meet and maintain safety requirements and standards  

  • Can meet client requirements for drug screen and background checks  

  • Possess a valid drivers license   

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