Diversity and Inclusion Lead

Remote Full Time

About UES

We are growing!! UES is a minority owned business that provides the highest level of quality services to regulated industries like Utility and Telecom. Our key focuses are safety, efficiency, transparency and inclusiveness and we strive to deliver cost effective results every day. 

Job Description:

To support our growth in the Kansas City Area, we are seeking a Smart Device and Energy Efficient Product Installer team member.  This role consists of an individual who can work with customers in their homes or through virtual interactions to assist in the installation and enrollment of a smart Thermostat and other products that are provided to them through their Utility Demand Response Program. 

Key Responsibilities:

  • Strictly follow Covid 19 Health and Safety Protocols

  • Greet and interact with customers in a polite, positive manner and represent the program in the highest level of professionalism

  • Communicate clearly with customers.

  • Exhibit professional appearance by wearing company issued uniform

  • Arrive on time for customer installation and/or consultation

  • Install and service authorized equipment at customer installation and/or consultation

  • Answer questions accurately and be thorough when explaining and providing detailed product and/or system capabilities and operational instructions to customers.

  • Lift up to 25 lbs. of equipment, materials or supplies at one time and carry from one job site to another

  • Walk up one or two flights of stairs at job site

  • Work independently and without supervision at job site

  • Be aware of job site hazards and work safely and responsibly to avoid any injuries, damage to property and loss of equipment, materials and supplies at job site

  • Remove and throw away any boxes, packaging, etc. at each job site and ensure work area is cleaned after customer installation

  • Record detailed information on field based tablet tools

  • Accurately complete necessary paperwork, including but not limited to program enrollment, device activation etc..

  • Regular maintenance and inventory checks of products, equipment, materials and supplies as applicable

Skills/Requirements:

  • Incredible communication and customer service skills

  • 1 years work experience in customer facing role

  • Basic electrical and HVAC troubleshooting skills

  • High School graduate or equivalent (GED, Technical Diploma, Certificate of Completion, etc.) HVAC tech certification preferred

  • Proficient in English

  • Possess a valid and current state driver’s license with clean driving record and dependable mode of transportation

  • Pass a criminal history background check

  • Ability to use tablet based technology

  • Ability to prioritize and multi-task

  • Driver's License and Proof of Auto Insurance (Required)

As a Nationally Certified Busines, UES has a strong policy supporting Diverse, Inclusive and Equitable hiring practices.  Minority and diverse candidates are strongly encouraged to apply.