• Responsible for installations, service and inspections and/or conducting energy audits and assessments to quantify energy consumption to recommend energy saving practices and measures​.

• Educate customers on their usage, install energy-saving/safety measures and recommend energy saving practices to customers​.

• Maintain a safe working environment for UES employees and utility customers at all times, providing a high level of customer service and education for each service or installation performed​.

• Conduct detailed audits, assessments or work orders assigned daily as scheduled according to the technical specifications of the program​.

• Provide customers with education sessions and recommendations on energy efficiency measures​.

• Identify potential conservation measures, savings potential and recommend energy efficient technologies as appropriate​.

• Manage supplied inventory materials and company issued equipment​.

• Clean job site and treat customer property with the utmost respect, ensuring spaces are left in the same or better condition they were found​.

• Troubleshoot issues that may arise during scheduled customer appointments​.

• Communicate all existing and potential customer service issues to immediate supervisor in real time​.

• Conduct work in compliance with company safety procedures​.

Skills/Requirements:

• Incredible communication and customer service skills

• 1 years work experience in customer facing role

• Basic electrical and HVAC troubleshooting skills

• High School graduate or equivalent (GED, Technical Diploma, Certificate of Completion, etc.) HVAC tech certification preferred

• Proficient in English, Bilingual is a plus

• Possess a valid and current state driver’s license with clean driving record and dependable mode of transportation

• Pass a criminal history background check

• Ability to use tablet based technology

• Ability to prioritize and multi-task

• Proof of Auto Insurance (Required)