top of page

Field Services Manager

Chicago IL

About UES

We are growing!! UES is a minority owned business that provides the highest level of quality services to regulated industries like Utility and Telecom. Our key focuses are safety, efficiency, transparency and inclusiveness and we strive to deliver cost effective results every day.

Job Description:

To support our growth, we are currently seeking a Field Services Manager that will oversee a team of energy efficiency technicians delivering in home services to residential customers.  A key focus will be delivering on volume goals while creating an amazing customer experience.  This role will work with a variety of team members and program partners to help utility customers realize immediate energy savings and identify additional opportunities to participate in other utility program services. 

Key Responsibilities:

  • Responsible for day-to-day management of Field Service Technicians including providing guidance and assistance for issue resolution​.

  • Coordinate communication of regular operational updates and escalation of customer needs from field team to program staff​.

  • Hiring, training, and motivating field teams​

  • Traveling to customer sites and evaluating Field technician performance and quality.​

  • Generate, monitor, and submit reporting that tracks performance of field operations.​

  • Provide training to field team to ensure they can perform their duties effectively.​

  • Maintain all field rules and responsibilities and ensuring field staff adhere to program delivery and safety rules.​

  • Responding to all on-call tasks and supporting the field staff under your supervision.​

  • Oversee and manage distribution of inventory, including distribution to field team, defects, ordering, reconciliations etc

  • Minimum of 5 years experience in residential energy auditing, maintenance & construction

  • Minimum 2 years as a Field Operations Manager.

  • Four-year Bachelor’s Degree, or 2 year Associates degree with relevant experience

  • Currently possess, or have the ability to obtain, Building Performance Institute (BPI) Building Analyst certification

  • Ability to supervise up to multiple crews simultaneously.

  • Possess a valid drivers’ license and is insurable on the company’s policy.

  • Bilingual (Spanish) preferred!

  • Impeccable verbal and written communication skills


bottom of page