Operations Lead

Remote Full Time

About UES

We are growing!! UES is a minority owned business that provides the highest level of quality services to regulated industries like Utility and Telecom. Our key focuses are safety, efficiency, transparency and inclusiveness and we strive to deliver cost effective results every day.

Job Description:

o support our growth, we are currently seeking an Operations Director to lead and grow UES’s services provided to our regulated industry clients. This key role will lead the development and management of regional and local teams, maintain the highest level of quality in our delivered services, build relationships with clients, mentor and grow several layers of office and remote team members, design/implement strategies to deliver on our performance contracts while maintaining profitability and contribute to and lead business development opportunities. 

Key Responsibilities:

  • Lead the overall implementation of services provided to our regulated industry clients and the customers they serve. 

  • Develop and maintain safety protocols across field teams. 

  • Manage remote staff in their delivery of services while maintaining a culture of connection and inclusion.  

  • Manage reporting of key metrics that drive performance, identify areas of continuous improvement and implement strategies to enhance our service deliverables. 

  • Develop and execute detailed and effective implementation and management plans, design process flows and oversee quality controls. 

  • Manage forecasts, goals, budgets and all contractual elements of our Scopes of Work.  

  • Building and maintaining relationships while clients to support further growth and lead business development activities.  

  • Bachelor’s degree with a concentration in Engineering, Business Management, Energy Resources, Sciences, or Policy 

  • 10+ years of experience with managing service level operations 

  • 8+ years of experience in Business to Business and Business to Business to Customer engagements 

  • 8+ years of experience managing consulting or large regulated industry projects. 

  • 8+ years of experience managing and growing teams (in-house or virtual) 

  • Preferred Skills & Experience: 

  • Master’s degree in relevant field 

  • Ability to establish influential partnerships at all levels. 

  • Deep knowledge of regulated industries (telecommunications/utility) 

  • Demonstrated experience with business development and client development. 

  • Recognized internally and externally for expertise in functional area  

  • Industry certifications, professional affiliations, and publications 

Skills/Requirements:

Preferred Skills and Experience

  • Master’s degree in relevant field 

  • Ability to establish influential partnerships at all levels. 

  • Deep knowledge of regulated industries (telecommunications/utility) 

  • Demonstrated experience with business development and client development. 

  • Recognized internally and externally for expertise in functional area  

  • Industry certifications, professional affiliations, and publications